The House of Bastet provides cultural products to its customers. We have statues, herbs, jewelry, stones, fabric and more.
Substitutions
If we are missing an item you requested in your order, we will substitute it with another item of equal value and function. This is usually because we may be out of stock on an item and need to ship your order out in a timely manner. For more information or to discuss your order with an associate please call (803) 638 - 4599.
Refunds and Returns
All sales are final. We do not offer refunds. If your item is damaged during shipping, contact USPS to file a claim regarding your order. We ship using USPS Priority Mail which has up to $100 insurance coverage included in the price of postage and additional postage may be purchased at any Post Office in increments up to $5,000. Visit USPS.com for more information regarding package insurance.
We do not accept returns for consumables. See above for our refund policy.
Wrong Address
In cases where the address given by the customer is incorrect, there are multiple options you can take. First, if you have been provided a tracking number for your package, you can contact USPS to reroute it or hold it at a USPS location. If you placed the order the same day as the change of address is needed, you can try contacting our shipping department for an address change. If your package is returned due to an insufficient address, or other reason due to customer error you will be charged the fee to send it to the correct address.
Contact
Shipping Department: (803) 638 - 4599